Phase 1 is typically when new salespeople try to close deals, but often it is too early in the sales engagement, resulting in a low closing ratio of around 10-15%. This happens because the information shared by clients at this stage is superficial and easily shared with anyone, requiring minimal rapport.
The first resistance band is what typically prevents further progress. When encountering this, salespeople often find that prospects opt out or provide shallow excuses for delaying or reconsidering the proposal. Conor demonstrates strategies for overcoming this resistance, which may come in the form of objections, cold responses, or disinterest. This will give you the confidence and certainty you need to move to the next stage.